How do I scan a receipt?
Open a profile, choose Add Receipt, then scan with the camera or select an image from Photos. Review the merchant, date, total, currency, and tax details before saving.
Gallop & Thrive Ltd
Handheld Accountants Support
Help with scanning, reviewing, organising, and exporting your receipts on iPhone.
Contact support
Email us with a description of the issue and, if helpful, your iPhone model and iOS version.
Email gallopnthrive@gmail.comFrequently asked questions
Why was some receipt information detected incorrectly?
Lighting, blur, folds, unusual layouts, and receipt language can affect text recognition. Keep the full receipt visible on a contrasting surface and always check the extracted information before saving.
How are different currencies handled?
Each receipt keeps its own currency. Monthly summaries show separate totals for each currency instead of combining them under a single currency.
How do I restore the Full Version?
Open Settings, select Upgrade to Full Version, then choose Restore Purchases while signed in with the Apple Account originally used for the purchase.
Where is my receipt data stored?
Receipt records and saved images are stored by the app on your device. No Handheld Accountants account or sign-in is required. Deleting a receipt or profile permanently removes its associated saved images.
How do I export or archive receipts?
From a receipt profile, open the More menu to export CSV records or create and share a PDF archive. These features require the Full Version.
Before contacting us
Try closing and reopening the app, confirm that iOS is up to date, and verify that Camera or Photos access is enabled in iPhone Settings. Please do not email receipt images containing sensitive information unless they are necessary to investigate your request.